We take your privacy seriously. This page explains exactly what personal information keno collects, why we collect it, and how we keep it safe for every Filipino player on our platform.
This Privacy Policy applies to all users who access the keno platform, whether through a mobile browser or any other supported device in the Philippines. It covers the personal information we collect when you register an account, make a deposit in Philippine pesos, place bets, or contact our support team. By using the platform, you acknowledge that you have read and understood how your data is handled as described in this document. If you do not agree with any part of this policy, you should stop using the platform and may request account closure. We update this policy from time to time, and continued use of the platform after any changes constitutes your acceptance of the revised terms.
When you register on keno, we collect basic personal details including your full name, date of birth, email address, and mobile number. We also collect account activity data such as login timestamps, game history, bet records, and deposit and withdrawal transactions denominated in Philippine pesos. Device and technical information — including your IP address, browser type, and operating system — is automatically recorded each time you access the platform. If you contact our support team, the content of those communications may also be retained for quality assurance and dispute resolution purposes. We do not collect more information than is necessary to operate the platform and fulfil our obligations under applicable Philippine law.
Your personal data is used primarily to create and manage your account, process deposits and withdrawals, and ensure the security and integrity of the platform. We use your contact details to send account-related notifications such as transaction confirmations, security alerts, and updates to platform policies. Game and betting history is used to detect unusual activity, prevent fraud, and comply with responsible gaming obligations. Aggregated and anonymised data may be used internally to improve platform performance, game offerings, and the overall user experience for Filipino players. We do not sell, rent, or trade your personal information to third parties for marketing purposes under any circumstances.
keno may share your information with trusted third-party service providers who assist in operating the platform, such as payment processors that handle Philippine peso transactions and identity verification services required for account compliance. These providers are contractually obligated to handle your data securely and only for the specific purposes for which it was shared. We may also disclose your information to regulatory authorities or law enforcement agencies when required to do so by applicable Philippine law or a valid legal order. In the event of a business transfer or restructuring, your data may be transferred as part of that process, and you will be notified in advance where required. We do not share your data with advertisers or unrelated commercial entities.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with legal, regulatory, and audit requirements. Transaction records and account activity logs are kept for the minimum period required under applicable Philippine financial and gaming regulations. If you request account closure, we will deactivate your account and begin the process of removing or anonymising your personal data, subject to any retention obligations we are required to fulfil. You may contact our support team to request a copy of the data we hold about you or to ask questions about how long specific types of data are retained. We take reasonable steps to ensure that data is not kept longer than necessary.
The keno platform uses cookies and similar technologies to maintain your session, remember your preferences, and ensure the platform functions correctly on your mobile device. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to log in or use core features. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external marketing networks. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit your experience on the platform. By continuing to use the platform, you consent to the use of essential cookies as described in this section.
We implement industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the keno platform is encrypted using secure protocols to prevent interception during transit. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions. We conduct regular security reviews and apply updates to our systems to address emerging threats and vulnerabilities. While we take every reasonable precaution, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password and keep your login credentials confidential.
As a user of the keno platform based in the Philippines, you have the right to access the personal information we hold about you and to request corrections if any details are inaccurate or outdated. You may also request the deletion of your personal data, subject to any legal or regulatory retention requirements that apply to your account. If you believe your data has been handled in a way that violates this policy or applicable law, you have the right to raise a complaint with our support team or with the relevant data protection authority in the Philippines. To exercise any of these rights, please reach out to us using the contact details provided in the footer of this page. We aim to respond to all data-related requests within a reasonable timeframe.
A quick summary of the key points every keno player in the Philippines should know.
We never sell or rent your personal information to third parties. Your data is used only to operate your account and keep the platform secure.
All data sent between your device and our servers is protected with secure encryption, including your Philippine peso deposit and withdrawal details.
We do not use third-party advertising cookies or tracking pixels. Your browsing behaviour on the platform is not shared with external marketing networks.
You can request a copy of your data or ask for it to be removed at any time. Contact our support team and we will handle your request promptly.
If you have any concerns about how your data is handled, our support team is ready to help. You can also visit the FAQ for quick answers to common questions about your account and the platform.