keno Terms and Conditions for Filipino Players

What You Need to Know Before You Play

These Terms and Conditions apply to all users of the keno platform, including anyone who browses the site, registers an account, makes a deposit, or participates in any game or betting activity. By accessing or using any part of the platform, you confirm that you have read, understood, and agreed to be bound by these terms in full. If you do not agree with any part of these terms, you must not use the platform. keno reserves the right to update these terms at any time, and continued use of the platform after any changes are posted constitutes your acceptance of the revised terms. It is your responsibility to check this page periodically for updates.

1. Eligibility and Account Registration

You must be at least 21 years of age to register and use the keno platform, in accordance with applicable Philippine regulations on online gaming. By registering, you confirm that you meet this age requirement and that all information you provide during sign-up is accurate, complete, and up to date. Each person may hold only one account; duplicate accounts are not permitted and may be suspended without notice. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you suspect unauthorised access to your account, you should contact support immediately and review the guidance available on the FAQ page.

2. Deposits, Balances, and Payments

All transactions on the platform are conducted in Philippine pesos (PHP). Deposits must be made using the payment methods listed on the Deposit page, and funds are credited to your account balance once the transaction is confirmed. keno does not accept deposits from third-party accounts; the payment method used must belong to the registered account holder. Minimum and maximum deposit amounts may apply and are displayed at the time of transaction. Account balances are for use on the platform only and may not be transferred to another user's account under any circumstances.

3. Betting, Gaming, and Fair Use

All bets and game participation are subject to the specific rules of each product — sports betting in the bet section, table and slot-style games in the Casino section, bingo rooms in the bingo section, and fish shooting titles in the Fish Game section. Players are expected to use the platform in good faith and must not engage in any form of cheating, collusion, exploitation of software errors, or any activity that disrupts the fair experience of other users. keno reserves the right to void bets or winnings that result from technical errors, data feed failures, or any activity determined to be in breach of these terms. Repeated or deliberate misuse of the platform may result in account suspension or permanent closure. All gaming outcomes are determined by the relevant game systems and are final once settled.

4. Responsible Gaming and Player Limits

keno is committed to promoting responsible gaming among all Filipino players. You are encouraged to set personal deposit and activity limits to help manage your gaming habits and stay within your means. Detailed guidance on managing your gaming activity, including how to take a break or self-exclude, is available on the Responsible Gaming page. The platform is strictly for adult entertainment purposes and must not be used as a means of generating income or resolving financial difficulties. If you feel that your gaming activity is becoming problematic, we strongly encourage you to seek support through the resources listed on the Responsible Gaming page before continuing to use the platform.

5. Account Suspension and Termination

keno reserves the right to suspend, restrict, or permanently close any account at its discretion, including where there is reasonable suspicion of fraud, identity misrepresentation, breach of these terms, or any activity that poses a risk to the integrity of the platform or other users. In cases where an account is closed due to a verified breach of these terms, any remaining balance may be forfeited depending on the nature of the breach. Players who wish to close their own account voluntarily may do so by contacting support, and any eligible remaining balance will be processed in accordance with standard withdrawal procedures. keno will make reasonable efforts to notify affected account holders, but is not obligated to provide advance notice in cases involving suspected fraud or security concerns.

6. Intellectual Property

All content on the keno platform — including but not limited to text, graphics, logos, game interfaces, and software — is the property of keno or its licensed content providers and is protected under applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any platform content without prior written permission. Accessing the platform grants you a limited, non-exclusive, non-transferable licence to use the platform for personal, non-commercial entertainment purposes only. Any unauthorised use of platform content may result in account termination and may expose you to legal liability. The keno name and logo are brand identifiers and may not be used in any context outside of normal platform navigation without explicit written consent.

7. Limitation of Liability

The keno platform is provided on an "as available" basis, and while we make every effort to ensure continuous and reliable service, we cannot guarantee uninterrupted access at all times. keno shall not be liable for any loss or damage arising from platform downtime, data errors, delayed settlements, or any circumstances beyond our reasonable control, including network outages or third-party payment processing delays. Players are responsible for ensuring they have a stable internet connection when placing bets or participating in games, as keno cannot be held responsible for bets lost or disrupted due to connectivity issues on the player's end. Nothing in these terms limits liability for fraud or any other matter that cannot be excluded under applicable Philippine law.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Philippines. Any disputes arising from your use of the keno platform shall be subject to the exclusive jurisdiction of the competent courts of the Philippines. If any provision of these terms is found to be invalid or unenforceable under applicable law, the remaining provisions shall continue in full force and effect. These terms constitute the entire agreement between you and keno with respect to your use of the platform and supersede any prior agreements or understandings. For questions about these terms, please refer to the FAQ page or reach out to our support team directly.